Step 1. Sign your contract.

1. Who we are

1. 1.1Instructor: Emmanuel Jambo trading as Jambo Core Fitness ("we", "us", "the instructor").
2. 1.2Client/Participant: the person receiving training ("you", "the Client").
3. 1.3Services: personal training, group fitness classes, coaching, fitness programmes and related instruction.

2. When these terms apply

1. 2.1These Terms and conditions apply to every booking, session and class, whether booked in person, by WhatsApp, email, the Octiv app or any other accepted method.
2. 2.2You unequivocally and voluntarily accept these terms and conditions when you:
   1. 2.2.1book a session/class; or
   2. 2.2.2attend a session/class; or
   3. 2.2.3sign these Terms.
3. 2.3If the Consumer Protection Act, 68 of 2008 (CPA) applies, these terms and conditions must be interpreted to comply with the CPA.

3. What we do (and do not do)

1. 3.1We provide fitness instruction and coaching only.
2. 3.2We do not provide medical advice, diagnosis, physiotherapy, rehabilitation services, or dietetic services (unless expressly agreed in writing and lawfully permitted).
3. 3.3You remain responsible for your health decisions and for consulting a healthcare professional where appropriate.

4. Your health and safety obligations

1. 4.1You confirm that you are medically fit to participate in exercise and physical training.
2. 4.2You must tell us (before you train) about any medical condition, injury, limitation, symptoms, pregnancy, medication use, or anything else that may affect safe participation.
3. 4.3You agree to stop immediately and tell the instructor if you feel pain, dizziness, faintness, chest discomfort, unusual shortness of breath, or any concerning symptoms.
4. 4.4We may require medical clearance before starting or continuing training.
5. 4.5You must follow reasonable safety instructions, use equipment correctly, and wear appropriate clothing/footwear.
6. 4.6No training under the influence of alcohol or drugs.

5. Bookings, punctuality and session rules

1. 5.1A booking is confirmed once we accept it (via the Octiv app, or by Email).
2. 5.2Sessions/classes start and end at the scheduled time. If you arrive late, your time is reduced and the full fee still applies.
3. 5.3If you are more than 10 minutes late, we may treat it as a no-show (unless we agree otherwise).
4. 5.4We may refuse or stop a session/class if safety is at risk (for example: unsafe behaviour, suspected intoxication, aggressive conduct, or non-disclosure of a material health condition).

6. Cancellations, late cancellations, no-shows and penalty fees

This section exists because we reserve time slots for you and often cannot fill them at short notice.

1. 6.1Late Cancellation Window: cancellation less than 06 (six) hours before the scheduled start time.
2. 6.2Definitions:
   1. 6.2.1Late cancellation: cancelling within the Late Cancellation Window.
   2. 6.2.2No-show: failing to attend or arriving more than 15 minutes late without prior agreement.
3. 6.3Penalty fees (payable on demand):
   1. 6.3.1Personal training session:
      1. (a)Late cancellation fee: R50.00.
      2. (b)No-show fee: R125.00
   2. 6.3.2Group class:
      1. (a)Late cancellation fee: R50.00 per booking.
      2. (b)No-show fee: R125.00 per booking.
4. 6.4We may deduct penalty fees from prepaid packages/credits.
5. 6.5We may waive or reduce a penalty fee in exceptional circumstances (for example, a verifiable medical emergency), at our discretion.
6. 6.6The parties record that a court may reduce a penalty if it is out of proportion to the prejudice suffered, under the Conventional Penalties Act, 15 of 1962.

7. Fees, packages and payment

1. 7.1Fees are as quoted from time to time.
2. 7.2VAT: Fees are inclusive of VAT only if we are VAT registered.
3. 7.3Payment options (choose what applies):
   1. 7.3.1Pay-as-you-go: payment must be made before the session/class begins; or
   2. 7.3.2Packages: payable upfront. Package sessions expire after one months from purchase.
4. 7.4No refunds on sessions already used. If we agree to a refund, it may be subject to:
   1. 7.4.1charging attended sessions at the single-session rate; and
   2. 7.4.2an administration fee of R250.00.
5. 7.5We may suspend Services for non-payment.

8. Important risk notice, assumption of risk, waiver and indemnity

Please read this section carefully. It contains important terms about risk and liability.

1. 8.1Exercise and physical training carry inherent risks. These can include (without limitation): muscle strains, sprains, falls, injury from equipment, aggravation of existing conditions, and in rare cases serious injury or death.
2. 8.2Voluntary assumption of risk: You voluntarily choose to participate, and you accept and assume the inherent risks of exercise and training, whether training occurs at a gym, outdoors or at a private venue.
3. 8.3Waiver and release (to the extent permitted by law): You waive and release any claim you may have against the instructor and our employees/contractors arising from your participation, except to the extent that such waiver is not allowed by law.
4. 8.4Indemnity for your conduct (to the extent permitted by law): You indemnify and hold harmless the instructor and our employees/contractors against claims by third parties arising from:
   1. 8.4.1your negligent or wrongful conduct.
   2. 8.4.2your breach of these Terms; or
   3. 8.4.3your failure to follow safety instructions.
5. 8.5Legal limits: Nothing in these Terms is intended to exclude rights or protections you have under the CPA or exclude liability where the law does not allow it.

9. Limitation of liability

1. 9.1Subject to clause 8.5 and to the extent permitted by law, our total liability for any claim arising from the Services is limited to the total fees you paid to us in the 3 (three) months immediately preceding the event giving rise to the claim.
2. 9.2We are not liable for indirect or consequential loss (for example loss of income or profits), to the extent permitted by law.
3. 9.3Personal property is your responsibility. We are not responsible for loss, theft or damage of your belongings at any venue, to the extent permitted by law.

10. Privacy (POPIA)

1. 10.1We process your personal information to manage bookings, provide training, ensure safety and administer payments.
2. 10.2If you disclose health-related information, we treat it as confidential and use it only for training safety and service delivery, unless the law requires otherwise.

11. Termination / refusal of service

1. 11.1We may end a session/class immediately, or terminate our training relationship, if you:
   1. 11.1.1act unsafely or irresponsibly.
   2. 11.1.2materially breach these Terms.
   3. 11.1.3are abusive or threatening; or
   4. 11.1.4fail to pay amounts due after written demand.
2. 11.2Termination does not affect amounts already due (including penalty fees).
3. 11.3Notice of termination by you requires one calendar months’ prior written notice.
4. 11.4Your membership may be placed on hold at your request if you are out of town for more than two consecutive months.

12. Disputes

1. 12.1If a dispute arises, either party may give written notice, and the parties will try to resolve it in good faith within 7 days.
2. 12.2If unresolved, either party may propose mediation. If mediation is not agreed or fails, either party may approach a competent court or statutory forum (where applicable).

13. Notices and contact details

1. 13.1Operational communication (bookings, changes, cancellations) may be via the Octiv app or email.
2. 13.2Formal legal notices must be delivered by email to the addresses below (or any updated address notified in writing).
3. 13.3Instructor email: jambocorefitness@gmail.com.
4. 13.4Instructor WhatsApp: 067 7571970.

14. General

1. 14.1Entire agreement: These terms contain all the whole terms and conditions concerning the Services.
2. 14.2Changes: Any change must be agreed in writing.
3. 14.3Severability: If any part is unlawful or unenforceable, it will be severed to the minimum extent needed and the rest will remain valid.
4. 14.4No waiver: If we do not enforce a right immediately, that does not waive our right to enforce it later.